Working Remote

If you are working remotely, please use this section as a guide to help you get started.

Support

The Â鶹´«Ã½Ó³»­D Service Desk can remotely support our faculty and staff during the following hours:

  • Monday to Thursday: 8 AM to 10 PM
  • Friday: 8 AM to 5 PM
  • Saturday: 8 AM to 5 PM
  • Sunday: Closed

If you need assistance, you can reach us by email or phone at:

Applications

Most of the applications you will need to work off-campus successfully are accessible via your laptop of the web, including Microsoft Outlook, Office 365, Canvas, Teams, Zoom, and Cisco VPN.

Security and Updates

Please continue to employ the security best practices as you work remotely. If you are working with sensitive information, be sure to keep any paperwork secured and lock your computer when you are not using it.

Â鶹´«Ã½Ó³»­D Issued Computer

If working from your home on a Â鶹´«Ã½Ó³»­D issued computer, you will need to use the Â鶹´«Ã½Ó³»­ Virtual Private Network or VPN if you are accessing Â鶹´«Ã½Ó³»­ shared drives, specific departmental applications, and updates. It is recommended to connect to VPN at least once a week to maintain an active windows license.

Non-Â鶹´«Ã½Ó³»­D Issued Computer

If working from your home on a non-Â鶹´«Ã½Ó³»­D computer, you need to have current malware/antivirus protection and enable screen time-out.

Recommended Antivirus Solutions for Remote Workers:

  1. Norton 360 Antivirus: Offers comprehensive protection with excellent malware detection, a secure VPN, and additional features like password management and dark web monitoring
  2. Bitdefender Antivirus Plus: Provides multi-layered ransomware protection, phishing fraud defense, and an isolated browser for secure online banking
  3. TotalAV Pro Antivirus: Known for its digital security features, including real-time protection, system optimization tools, and a secure VPN
  4. Surfshark Antivirus: A lightweight option that comes bundled with a VPN, making it ideal for remote workers who need to access shared drives securely
  5. McAfee Total Protection: Offers a comprehensive suite of security tools, including identity theft protection, secure browsing, and a password manager

Make sure to install one of these antivirus solutions to keep your personal computer secure while working remotely.

For more information regarding protecting your computer with an antivirus software, please visit the following website:

VPN

If working from your home on a non-Â鶹´«Ã½Ó³»­D computer, you will also need to use the Â鶹´«Ã½Ó³»­ Virtual Private Network (VPN) if you are accessing Â鶹´«Ã½Ó³»­ shared drives or specific departmental applications.

Palo Alto GlobalProtect VPN 

If you encounter any issues or need further assistance, please contact the Office of Information Technology by emailing helpdesk@untdallas.edu, call 972-338-1448 or visit us in the Student Center Room 1022